March 27, 2015 at 05:05PM
"Slips result [when] subconscious actions get waylaid. Mistakes result from conscious deliberations." #readingToday

Slips are the result of subconscious actions getting waylaid en route. Mistakes result from conscious deliberations. The same processes that make us creative and insightful by allowing us to see relationships between apparently unrelated things, that let us leap to correct conclusions on the basis of partial or even faulty evidence, also lead to mistakes. Our ability to generalize from small amounts of information helps tremendously in new situations; but sometimes we generalize too rapidly, classifying a new situation as similar to an old one when, in fact, there are significant discrepancies. This leads to mistakes that can be difficult to discover, let alone eliminate.

Design of Everyday Things Revised, Don Norman´╗┐