"[A] business process is a sequence of dilemma games, or promise trades between links in a value chain." #readingToday

Optimizing the flow of work between even the simplest two-part collaborative chains is still widely discussed today: Development and Operations, or Production and Delivery , Computers and Network. Each link is a dilemma relationship between the agents in the chain. From this, it is a small leap to see that a business process is a sequence of dilemma games, or promise trades between links in a value chain.

In Search of Certainty, Mark Burgess, 2013