"How many people should be studied? Jakob Nielsen, has long championed the number five" #readingToday
How many people should be studied? Opinions vary, but my associate, Jakob Nielsen, has long championed the number five: five people studied individually. Then, study the results, refine them, and do another iteration, testing five different people. Five is usually enough to give major findings. And if you really want to test many more people, it is far more effective to do one test of five, use the results to improve the system, and then keep iterating the test-design cycle until you have tested the desired number of people. This gives multiple iterations of improvement, rather than just one.
Design of Everyday Things Revised, Don Norman